Return & Refund

Last Updated: January 30, 2026

At Roadlune, we aim to provide clear and transparent return and refund guidelines so customers understand their rights and responsibilities before making a purchase. This policy explains how returns, refunds, and exchanges are handled on www.roadlune.com.

By placing an order on our website, you agree to the terms outlined below.

1. Eligibility for Returns

We accept return requests under the following conditions:

  • The return request is submitted within 30 days of delivery

  • The item is unused, uninstalled, and in its original condition

  • The item is returned with original packaging, accessories, and documentation

  • Proof of purchase (order number or receipt) is provided

Returns that do not meet these conditions may not be approved.

2. Non-Returnable Items

For hygiene, safety, and product integrity reasons, the following items are not eligible for return or refund, unless they are defective or damaged upon arrival:

  • Items that show signs of use, installation, or modification

  • Products damaged due to improper use or handling

  • Clearance or final sale items (if clearly marked at purchase)

  • Items returned without original packaging or essential components

3. Damaged or Defective Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

To help us resolve the issue efficiently, we may request:

  • Photos or videos showing the issue

  • The product packaging and shipping label

  • Your order number

Once confirmed, we will offer an appropriate resolution, which may include:

  • Replacement

  • Refund

  • Partial refund (if applicable)

4. How to Initiate a Return

To start a return request, please contact our customer support team before sending any item back.

When submitting a return request, please include:

  • Order number

  • Item(s) you wish to return

  • Reason for return

  • Photos (if the item is damaged or defective)

Returns sent without prior approval may not be accepted.

5. Return Shipping Responsibility

  • Customers are responsible for return shipping costs, unless the return is due to a confirmed defect or shipping error

  • Original shipping fees (if any) are non-refundable

  • We recommend using a trackable shipping service, as we are not responsible for lost return shipments

6. Refund Processing

Once we receive and inspect the returned item:

  • Refunds are issued to the original payment method

  • Processing typically takes 5 business days

  • Additional time may be required depending on your bank or payment provider

If the returned item does not meet our return conditions, the refund may be declined or adjusted accordingly.

7. Exchanges

We do not offer direct exchanges.
If you wish to replace an item, please return the original product (subject to approval) and place a new order separately.

8. Late or Missing Refunds

If you have not received your refund after the processing period:

  1. Check with your bank or payment provider

  2. Allow additional processing time, especially for international transactions

  3. Contact us if the issue persists

9. Order Cancellations

  • Orders can only be canceled before shipment

  • Once an order has been shipped, it cannot be canceled and must follow the return process

10. Policy Updates

Roadlune reserves the right to update or modify this Return & Refund Policy at any time.
Changes will apply to future orders and will be reflected on this page.

11. Contact Information

If you have questions about returns or refunds, please contact us through our official support channels listed on www.roadlune.com.