Last Updated: January 30, 2026

At Roadlune, we are committed to providing clear, transparent, and reliable shipping services for all customers. This Shipping Policy outlines our shipping methods, costs, processing times, and delivery expectations.

Please review the information below before placing your order.

Shipping Destinations

Roadlune currently offers Standard Shipping worldwide.

We ship to most countries and regions globally. If your destination is unavailable at checkout, it means we are temporarily unable to ship to that location.

Shipping Method

We currently provide the following shipping option:

• Standard Shipping

At this time, we do not offer expedited or express shipping services.

Shipping Fees

We are pleased to offer free standard shipping on all orders, regardless of order value.

All shipping costs are clearly displayed during checkout. There are no hidden fees.

Order Processing Time

Order Cut-off Time: 5:00 PM (GMT+08:00) China Standard Time.

Orders are typically processed within 1–5 business days after payment confirmation.

• Business days exclude weekends and public holidays.

• During peak seasons or promotional periods, processing times may be slightly extended.

Once your order has been processed and shipped, you will receive a confirmation email containing tracking information (if available).

Estimated Delivery Time

Delivery times vary depending on the destination and local postal services.

Estimated delivery timeframe after shipment:

• Standard Shipping: approximately 7–20 business days

Please note that delivery times are estimates and may vary due to factors beyond our control, including customs clearance, weather conditions, or local carrier delays.

Tracking Information

When available, a tracking number will be provided once your order has been shipped.

Tracking updates may take 24–72 hours to appear after shipment. You can track your order through our Track Order page.

Customs, Duties & Taxes

International orders may be subject to customs duties, taxes, or import fees imposed by the destination country.

• These charges are not included in the product price or shipping cost.

• Customers are responsible for any applicable customs fees or taxes.

Roadlune is not responsible for delays caused by customs clearance processes.

Incorrect Address & Failed Delivery

Please ensure that your shipping address is complete and accurate at checkout.

• Roadlune is not responsible for delivery failures caused by incorrect or incomplete addresses.

• If a package is returned due to address issues, reshipment may require an additional processing period.

Lost or Delayed Shipments

If your order appears to be delayed or lost, please contact our customer support team.

We will work with the shipping carrier to investigate the issue and provide appropriate assistance in accordance with our policies.

Contact Us

If you have any questions regarding shipping, delivery times, or order status, please contact us through our Contact Us page. Our support team is always happy to assist you.