Privacy Policy

Last Updated: January 30, 2026

Roadlune (“we,” “us,” or “our”) values your privacy and is committed to handling personal information in a responsible and transparent manner. This Privacy Policy explains how we collect, use, store, process, and disclose your personal information when you access or use our website, services, or interact with us.

This Policy applies to all personal information collected through www.roadlune.com and any related services, communication channels, or platforms operated by Roadlune.

Please read this Policy carefully to understand how your information is handled and to make informed decisions when providing personal data to us.

1. Definitions

For the purposes of this Privacy Policy:

  • “Personal Data” means any information that identifies, relates to, describes, or could reasonably be linked to an identifiable individual, whether provided directly or indirectly.

  • “Website” refers to www.roadlune.com.

  • “Services” means all products, features, content, and customer support services offered by Roadlune.

  • “You” or “User” refers to any individual accessing or using our Website or Services.

  • “Applicable Data Protection Laws” means data protection and privacy laws that apply based on the user’s location and the nature of data processing.

Headings are included for convenience only and do not affect interpretation.

2. Information We Collect

During your interaction with Roadlune, we may collect the following types of Personal Data:

  • Name, email address, phone number

  • Billing and shipping addresses

  • Order details and transaction history

  • Device and usage data, such as IP address, browser type, operating system, and device identifiers

  • Browsing behavior, including pages viewed and interactions with the Website

  • Communications with our customer support team (including email or chat records)

  • Any other information you voluntarily provide to us

If you provide Personal Data relating to another individual, you confirm that you have obtained their consent to share such information with us.

3. How We Collect Personal Data

We may collect Personal Data when you:

  • Create an account or place an order on our Website

  • Subscribe to newsletters or updates

  • Contact our customer support team

  • Participate in promotions, surveys, or marketing activities

  • Browse or interact with our Website

  • Accept cookies or similar tracking technologies

  • Communicate with us through email, messaging tools, or social media

We may also receive information from third-party service providers, such as payment processors, analytics providers, or logistics partners, in accordance with their privacy policies.

4. How We Use Personal Data

We use Personal Data for purposes reasonably necessary to operate our business and provide Services, including to:

  • Process and fulfill orders

  • Verify payments and manage transactions

  • Deliver products and provide customer support

  • Communicate order updates or service-related notices

  • Manage accounts and user preferences

  • Improve Website functionality and user experience

  • Detect and prevent fraud, abuse, or security issues

  • Comply with legal, regulatory, or contractual obligations

(collectively, the “Core Purposes”)

With your consent where required, we may also use Personal Data to:

  • Send marketing or promotional communications

  • Inform you about new products, offers, or updates

  • Conduct internal research and analytics

  • Customize content and advertisements

(collectively, the “Optional Purposes”)

If you withdraw consent for Optional Purposes, this will not affect the processing of Personal Data for Core Purposes.

5. Sharing of Personal Data

We may share Personal Data with trusted third parties only where necessary, including:

  • Payment service providers

  • Shipping and logistics partners

  • IT and website hosting providers

  • Analytics and marketing service providers

  • Professional advisors (e.g., legal or accounting services)

All third parties are required to handle Personal Data in a manner consistent with applicable privacy laws.

We do not sell your Personal Data.

6. International Data Transfers

Your Personal Data may be transferred to and processed in countries outside your country of residence. When this occurs, we take reasonable measures to ensure appropriate safeguards are in place to protect your Personal Data.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Enable essential Website functionality

  • Analyze Website traffic and usage

  • Improve performance and user experience

You may manage cookie preferences through your browser settings. Disabling cookies may affect certain Website features.

8. Data Security

We implement reasonable technical and organizational measures to protect Personal Data against unauthorized access, loss, misuse, or alteration.

However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Data Retention

We retain Personal Data only for as long as necessary to fulfill the purposes outlined in this Policy or to comply with legal and business obligations. When no longer required, data is securely deleted or anonymized.

10. Your Rights

Depending on your location and applicable laws, you may have the right to:

  • Access the Personal Data we hold about you

  • Request correction of inaccurate information

  • Request deletion of your Personal Data

  • Withdraw consent for certain processing activities

Requests can be submitted by contacting us using the details provided below. We may need to verify your identity before responding.

11. Third-Party Websites

Our Website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of such third parties. You are encouraged to review their privacy policies independently.

12. Children’s Privacy

Our Website and Services are not intended for individuals under the age of 18. We do not knowingly collect Personal Data from children.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements or business practices. Updates will be posted on this page with a revised “Last Updated” date.

Continued use of the Website after updates constitutes acceptance of the revised Policy.

14. Contact Us

If you have questions, requests, or concerns regarding this Privacy Policy or the handling of your Personal Data, please contact us through our Contact Us page.